All my jewellery is hand made to order. Orders are usually dispatched within 3-5 working days, during busy periods please allow up to 7 working days.
Need an order urgently? Please message me to let me know when you need it by and I will do my absolute best to help!
All items are sent via Royal Mail
All orders will be sent using 2nd Class Delivery, unless alternative shipping option has been selected at time of placing your order.
Returns and Exchange
Please note that due to the hand made nature of my products, some colours may vary from the website image, depending upon bead availability.
I want you to be 100% satisfied with your new purchase. If you're not completely in love with your items, I will happily offer you a refund or exchange - no quibbles, no fuss. All I ask is that the item is returned to me unworn, in it's original packaging and fit for resale
Simply email me at firstname.lastname@example.org within 7 days of receiving your order, explaining the reason for the return and if you would like to exchange or receive a refund.
On receipt of request, I will confirm the return address.
Returns are to be made within 14 days of purchase.
I advise returning via a "signed for" postage service.
As soon as I receive the item back, I will refund or exchange it, as agreed.
EXCHANGES: Additional charges may apply, depending on the nature of the exchange. I will advise when you contact me.
Due to hygiene reasons, I cannot accept the return of Earrings.